Senior Scheme Coordinator

Senior Scheme Coordinator

Manchester, Greater Manchester

Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working)

Responsibilities

• Based at one scheme, you will provide supervision, support and guidance to a team of Services Coordinators to six other independent living schemes.
• Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues.
• Anticipating Voids, taking responsibility for processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants’ needs and managing multi agency assessments of need to prevent high risk referrals being housed without the appropriate support.
• Referring high risk applications to multi agency, coordinating tenancy signup, scheme induction and liaising with Services Coordinators to achieve this effectively across schemes.
• Rents: liaising with Rents Team to manage rent arrears, advise customers on charges, liaise on service charge setting.

Qualifications

• Able to promote and maintain a positive “can do” attitude in all aspects of the post
• Apply customer service skills effectively in all areas of work
• Approachable and assertive, able to act effectively and calmly in a crisis
• Excellent communication skills including support and guidance skills to team members
• Able to quickly build rapport with both internal and external stakeholders
• An understanding of professional boundaries
• Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment

An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car.

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