Social Security Scotland offers Modern Apprenticeships across various departments to develop a skilled workforce in the delivery of social security benefits across Scotland. The role begins on a recruit‑to‑reserve basis, with successful candidates placed on a merit‑ordered reserve list pending future openings.
Responsibilities
- Providing administrative support to a team as required.
- Working within a fast‑paced environment to complete tasks with attention to detail and provide the best service possible.
- Collaborating with peer colleagues to ensure a consistent approach to delivering our work.
- Speaking to clients, colleagues or stakeholders through incoming and outgoing calls.
- Answering queries via email.
- Carrying out administrative tasks using various computer systems.
- Ensuring that work allocated to you is completed on time and accurately.
- Organising and preparing meetings and events, prioritising tasks and coordinating activity.
Success Profile Assessment
- Communicating and Influencing (Level 1)
- Working Together (Level 1)
- Developing Self and Others (Level 1)
- Delivering at Pace (Level 1)
Working Pattern
Working hours are 35 hours per week. The role offers hybrid working, with 2 days per week in either the Glasgow or Dundee office, and a home base at 220 High Street, Glasgow. The position is based in Glasgow and is in‑person.
Equality and Diversity
Social Security Scotland is committed to equality and inclusion and aims to recruit a diverse workforce that reflects the population of our nation. We are a Disability Confident Employer and will consider reasonable adjustments throughout the recruitment process and employment.
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