Shop Manager (Bromley)

Role Overview

Shop managers are responsible for leading the retail shop, motivating staff and volunteers, creating a safe and energised work environment, maintaining high standards, driving commercial results, and ensuring accountability for the business.

Key Responsibilities

• Motivate and support the shop team and volunteers, ensuring excellent customer service and high quality retail processes.
• Develop and inspire staff, coaching and delegating effectively.
• Make commercial decisions, monitor sales and financial performance, and control expenditure.
• Ensure the shop runs smoothly in the manager’s absence through effective delegation.
• Maintain safeguarding, ethical conduct and staff well-being in line with Oxfam’s code of conduct.

Essential Skills and Competencies

• Strong leadership, with experience of building and developing a team.
• Commercial awareness and judgement, with ability to set and achieve business targets.
• Ability to establish and run retail processes, merchandising, and visual presentation.
• Basic financial literacy, interpreting sales and profit reports.
• Good IT literacy, including email, spreadsheets and word processing.
• Excellent communication skills and a friendly, approachable manner.
• Resilience, motivation and a sense of fun.
• Ability to adapt to change and support others.
• Commitment to safeguarding, equity, diversity, gender equality, and child protection.

EEO and Diversity Statement

Oxfam is committed to promoting equality, diversity and the inclusion of diverse backgrounds in its workforce. All applicants are encouraged and assessed based on their skills and experience, in accordance with the UK Equality Act 2010 and Oxfam’s policy.

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