The post-holder is an Operations Manager.
Tosupport the Practice Manager in all aspects of practice functionality,motivating and managing staff, optimising efficiency and overall performance,ensuring the practice achieves its long-term strategic objectives in a safeand effective working environment.
As this role will have access to a higher levelof confidential data in the course of their employment, there is anexpectation that the post holder will always maintain the highest level ofconfidentiality and integrity.Sensitive information could be fromeither internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality,motivating and managing staff, patient services, premises and health andsafety management.
Through innovative waysof working, support the Practice Manager leading the team in promotingED&I, SHEF, quality and continuous improvement, confidentiality,collaborative working, service delivery, and learning and development, andensuring the practice complies with CQC regulations.
Thepost-holder will be an integral part of the general practice team.
Main duties of the job
- Support the Practice Manager in the day-to-dayoperations of the practice
- Provide leadership and guidance to staff
- Maintain the highest levels of confidentiality
- Oversee the administrative elements of QOF
- Implement systems to ensure compliance with CQCregulations and standards
- Review and update job descriptions, ensuring all staff are legally and gainfully employed
- Act as the lead for recruitment
- Implement and embed an effective staff appraisalprocess, and undertake appraisals for those that they line manage
- Implement and embed an effective practice and staffdevelopment plan for all staff
- Implement effective systems for the resolution ofdisciplinary and grievance issues, maintaining an overview of staff welfare
- Lead the management of the clinical system,ensuring IT security and IG compliance
- Actively encourage and promote the use of patientonline services
- Update and act as the focal point for the practicewebsite and social media sites
- Review and update clinical templates, ensuring theyrelate to current practice
- Market the practice appropriately to ensure patientpopulation is stable or increasing
- Manage maintenance contracts
- Guide the team to reach QOF targets
- Identify and deliver team training where required
- Support the PM in coordinating and managing thepatient complaints process
- Be aware of duties and responsibilities regarding Safeguarding Adults and Safeguarding Children
About us
The practice is set on the outskirts of Norwich, with approximately 6900 patients registered. We have a variety of clinical staff roles including GP’s, Nurses, Advanced practitioners, HCA, Phlebotomist, pharmacists and Physician Assistants. The clinical team are supported by the administration team made up of the management team, administrators, secretaries and reception team. We are a close team and focussed on supporting each other throughout the day and keep staff wellbeing a top priority. The practice is linked to 7 other practices within the East PCN who also offer a lot of support to each other.
Job responsibilities
Please see the attached job description which outlines the core duties of the Operations Manager. This is a new role within the practice aimed at supporting the practice manager, and GP partners in ensuring the practice runs smooothly and effectively for it’s staff and patients.
Qualifications
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- AMSPAR qualification (L5 in Primary Care and Health Management), or alternative qualification/experience such as a leadership qualification.
Experience
- The ideal candidate will have experience in leading teams and organisations.
- Experience within a healthcare setting would be desirable and working with System One.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£35,000 to £43,000 a year dependent on Experience
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