Senior Service Improvement Lead – Best Start Family Hubs – Ref: CH02626

Walsall Council – Senior Service Improvement Lead – Best Start Family Hubs (Ref: CH02626)

Salary: £47,181 – £50,269 per annum

Service Area: Service Improvement & Quality Assurance

Location: Walsall (flexible, community‑based working)

Walsall Council is seeking a highly motivated and analytical Senior Service Improvement Lead to support the continued development and impact of our Best Start Family Hubs programme.

About the role

As Senior Service Improvement Lead, you will:

• Drive, support and influence the delivery of day‑to‑day insight management and quality assurance systems for Best Start Family Hubs in Walsall, in line with legislative requirements, national and local policy and strategy.
• Undertake a range of performance reporting in support of projects and programmes across Best Start Family Hubs as required, using analytical tools and producing reports and charts that promote a data‑driven culture.
• Collaborate with partner agencies, including schools, health services, police and the voluntary & community organisations to provide integrated tools for service improvement.

About you

• Has an in‑depth knowledge and passion for the potential impact of Family Hubs.
• Understands the impact of poverty, oppression, and discrimination on families; specific areas of family stress e.g. mental/emotional health, offending, drug, alcohol and substance misuse, domestic abuse etc.
• Is confident working with complex datasets and translating insight into practical improvement actions.
• Can influence, challenge and support colleagues and partners in a constructive way.

Benefits

We offer flexible working, a supportive leadership culture and the chance to be part of meaningful system change that improves lives.

Walsall Council’s Children’s Services are the only Ofsted ‘Outstanding’ local authority in the Black Country.

Closing date: 24th June 2026.

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