24/7 IT Service Desk Coordinator — Customer-Focused Support

Exponential-e in Bridgend seeks a dedicated support representative to serve as the first point of contact for Ambulance Trusts regarding any ARP related IT issues. Candidates should have a strong focus on customer service, excellent verbal and written communication skills, and proven problem-solving abilities.

The role involves managing support tickets, monitoring systems for issues, and collaborating with suppliers to ensure customer satisfaction. Experience with ITSM tools such as ServiceNow or Remedy is desirable. Join a supportive team committed to excellence in service delivery.

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