Position: Housing Outreach Worker – Decarbonisation & Planned Investment (3 years fixed term)
Location: Leicester, Head Office, LE19 (Hybrid working)
Hours: 35 contracted hours per week
Salary: Up to £28,498.06 per annum, plus £2,280 per annum of car allowance
Closing date: 13 July 2026
Job ref: 5106
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About the Role
Would you like to work somewhere where you get to make a real difference every day? Are you passionate about supporting people to live independently while improving the quality and sustainability of their homes? Do you enjoy building strong relationships, communicating clearly, and working in a role with real purpose?
As a Housing Outreach Worker, you’ll play a vital role in delivering phases 2 and 3 of our retrofit programme, acting as the key point of contact for residents and supporting them throughout the improvement journey.
What you’ll be doing
You’ll provide a mix of housing management, customer support and project coordination, including:
- Communication: Acting as the main point of contact for residents before, during and after retrofit works
- Access coordination: Scheduling visits, managing access, keeping residents informed, and maintaining accurate records on Open Housing
- Resident support: Supporting vulnerable customers, explaining improvements, encouraging engagement, and arranging decants where needed
- Conflict resolution: Managing complaints, resolving issues quickly, and working with delivery partners to minimise disruption
- Feedback & reporting: Carrying out site visits, pre-project surveys and post-work satisfaction checks
Who we’re looking for
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you demonstrate our PRIDE values: Partnership, Respect, Inclusion, Drive and Efficiency.
You’ll also bring:
- Experience using databases and maintaining accurate records (essential)
- Strong communication skills, both written and verbal
- The ability to build positive relationships with customers and colleagues (essential)
- GCSEs in Maths and English (or equivalent) (essential)
- Confidence using Microsoft Office tools
Experience in housing management, working with vulnerable people, or in a performance-driven environment is desirable but not essential – we’ll provide training and development.
For more information about the role please contact Morgan Lewis at morgan.lewis@advanceuk.org.
Benefits of working for Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part-time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to perks at work where you can obtain great discounts on cinema tickets, shopping vouchers and more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our employee assistance programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum if you meet the hours threshold
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
At Advance, safeguarding is embedded in our organisational culture. If you have any concerns about the welfare or safety of someone we support – or of any member of our team – please don’t hesitate to get in touch.
Email: Ryan.Brummitt@Advanceuk.org
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
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