Internal Sales Executive

Role

As a Desk‑Based Account Manager you will manage a portfolio of builders’ merchant customers through a structured call plan. You will support business growth initiatives, execute promotional activity, and build long‑term customer relationships. You will collaborate with field sales, marketing and internal stakeholders to drive sales performance and ensure customers receive outstanding service and commercial support.

Key Responsibilities

• Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts.
• Drive sales and support revenue growth through upselling, cross‑selling and introducing new product ranges.
• Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy.
• Identify growth opportunities within the account base and take action to unlock potential.
• Build and maintain strong, trusted relationships with key contacts across your customer portfolio.
• Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution.
• Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty.
• Promote and coordinate marketing campaigns and promotional initiatives with your customer base.
• Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams.
• Tailor promotional messaging based on customer needs, seasonality and market trends.
• Maintain accurate records of customer interactions, sales activity and opportunities in our CRM system.
• Report on account performance, promotional results and customer feedback to internal stakeholders.
• Provide insights into customer behaviour, competitor activity and market dynamics.
• Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage.
• Assist in onboarding new customers and support administrative follow‑up as needed.
• Contribute to continuous improvement of internal processes to enhance customer experience.

Skills & Experience

• Ability to analyse data.
• Excellent listening, negotiation, motivation and presentation skills.
• Excellent verbal and written communication skills.
• Proven experience in a sales or account management role, ideally within construction, building supplies or a related B2B environment.
• Strong communication and relationship‑building skills via phone, email and virtual platforms.
• Commercial acumen and ability to identify sales opportunities and work to targets and KPIs in a fast‑paced environment.
• Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook) and sales reporting.

Working Hours & Benefits

• Monday to Friday, 9am – 5pm.
• 25 days holiday entitlement.
• Contributory pension scheme – matched up to 8% and life assurance.
• Enhanced maternity and paternity pay.
• Sharesave and cycle‑to‑work scheme.
• Health and wellbeing initiatives including complimentary occupational health, on‑site physiotherapy and counselling services, and staff discount on all Genuit Group products.
• Free on‑site parking.

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