Lifecycle & Retention Strategist – Payments & Renewals

Harnham is seeking a visionary professional to lead a critical lifecycle initiative aimed at reducing payment-related churn within a large-scale subscription business. In this role, you will design and optimise communication strategies, managing customer interactions around payments and renewals.

The ideal candidate has strong commercial CRM experience, expertise in customer journey management, and a knack for interpreting complex data. You’ll be working alongside cross-functional teams to influence customer retention and revenue.

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