An exciting opportunity has arisen within Prevention and Early Intervention Services for an Adult Support Coordinator based in the Adult Early Help Team.
Adult Support Coordinators play a vital role in supporting adults and older people who may require care and support, as well as their informal carers. You will work closely with individuals, families, and partner organisations to understand people’s strengths, identify what matters most to them, and connect them with the right services and support to maintain their independence and wellbeing.
The Adult Early Help Team is the front door to Adult Social Care, providing advice, guidance, information, and onward referrals to people across Cambridgeshire. Our focus is on prevention and early intervention, helping people find solutions at the earliest opportunity and reducing the need for more intensive support wherever possible.
This is an ideal role for someone who enjoys problem-solving, building relationships, and making a positive difference through conversation and timely intervention. Rather than undertaking long-term case management, you will support people to access community resources, preventative services, technology-enabled care, voluntary sector provision, and other sources of support that can help them remain safe, well, and independent.
Our multidisciplinary team works collaboratively to support individuals, families, and carers. We work closely with colleagues across Adult Social Care, Health, Housing, and the voluntary and community sector, sharing knowledge and expertise to ensure people receive the right support at the right time.
You do not need to hold a social work qualification to apply. However, knowledge, experience, and understanding of the needs of vulnerable adults will be essential. Experience within health, social care, housing, customer services, welfare support, or a related setting would be advantageous. A working knowledge of the Care Act, Mental Capacity Act, and Adult Social Care policies and procedures would also be beneficial, particularly in relation to wellbeing, strengths-based practice, and person-centred outcomes.
In return, you will join a supportive and experienced team committed to innovation, prevention, and helping people achieve the outcomes that matter to them. This is an excellent opportunity to develop your knowledge of Adult Social Care while making a tangible difference to people’s lives every day.
Our benefits
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- 6 days of protected time each year to support in maintaining your Continuous Professional Development
- A pay progression scheme to enable you to accelerate through the pay grade as you gain experience and skills
- A Refer a Friend Scheme where if you refer another Social Worker to us who is subsequently employed by us as a result of that introduction, we’ll pay you an introduction fee of £350
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
What will you be doing?
As an Adult Support Coordinator, you will often be the first point of contact for people seeking support from Adult Social Care. Through telephone and video conversations, you will work with adults, older people, and their carers to understand what matters to them, identify their strengths and support networks, and explore solutions that help them remain independent.
You will complete Community Action Plans and Carer Conversations, supporting people to achieve their personal outcomes through information, advice, guidance, signposting, and referrals to appropriate services. Using a strengths-based approach, you will work creatively and collaboratively with individuals to identify opportunities within their local communities, helping them access support that prevents, reduces, or delays the need for ongoing Adult Social Care involvement.
No two days are the same. You will use your curiosity, problem-solving skills, and professional judgement to explore a wide range of circumstances, working alongside colleagues and partner organisations to find personalised solutions. Whether connecting someone to community services, supporting a carer to access help in their own right, or identifying preventative interventions that improve someone’s wellbeing, your work will make a real difference to people’s lives.
Our team’s greatest strength is its people. Colleagues come from a variety of professional backgrounds and bring a wealth of knowledge, skills, and experience. We value curiosity, creativity, and collaborative working, creating an environment where learning is encouraged and everyone’s expertise contributes to finding the best solutions for the people we support.
We are looking for someone who can bring their own strengths, experiences, and perspective to complement our existing team. Whether your background is in health, social care, housing, customer services, the voluntary sector, or another people-focused role, we welcome the different skills and insights that help us continually learn and improve.
When needed, you will work alongside professionals from Adult Social Care, Health, Housing, and partner organisations to develop a coordinated, multidisciplinary approach centred on the individual’s strengths, needs, and desired outcomes.
About you
We are looking for someone who is passionate about helping people achieve the outcomes that matter to them and who shares our commitment to prevention, early intervention, and strengths-based practice.
You will be an excellent communicator, able to build rapport and trust quickly through telephone and video conversations. You will have strong listening skills, be naturally curious, and feel confident having meaningful discussions that help people identify their strengths, needs, and goals.
You will be organised and able to manage a varied workload, using sound judgement to prioritise tasks and respond effectively to changing demands. The role offers a high degree of autonomy, so you will need to be comfortable working independently while also recognising when to seek support, advice, or collaboration from colleagues and partner organisations.
We are looking for someone who is resilient, adaptable, and enjoys problem-solving. You will be able to analyse information, think creatively, and work with individuals, families, carers, and professionals to identify practical solutions that promote independence and wellbeing.
Good literacy, numeracy, digital, and administrative skills are essential, alongside the ability to maintain accurate records and use information effectively to support decision-making.
You will have a good understanding of the Care Act 2014, the Mental Capacity Act 2005, and the principles of person-centred and strengths-based practice. Experience of working alongside a range of professionals and organisations to achieve positive outcomes for individuals will be advantageous.
Most importantly, you will bring your own unique strengths, experiences, and perspective to our team. We welcome applications from people with diverse professional backgrounds and value the different knowledge, skills, and approaches that help us provide the best possible support to the people of Cambridgeshire.
Cambridgeshire County Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to reflect this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.
We are a Disability Confident Leader and fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and encourage candidates to contact the hiring manager to discuss any adjustment needs.
Appointments to this post will be subject to an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS).
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