Emergency Dispatch Quality Specialist (INTERNAL)
The closing date is 09 July 2026. This secondment role will run until 31/03/2027.
Job Summary
As an Emergency Dispatch Quality Specialist you will carry out case reviews on emergency and urgent calls taken within the Emergency Operations Centres (EOCs) using IAED Performance Standards and in line with the SWAST EMD Quality Assurance and Improvement Policy.
You will provide feedback to Emergency Medical Dispatches (EMDs) on the outcomes of case reviews, celebrating best practice and identifying learning opportunities. You will present trends and scores during quarterly Quality Support Sessions and support EMDs through face‑to‑face meetings, MS Teams and email.
The role may also require you to undertake a full range of EMD duties when operational demands of the EOC require it.
Main Duties
- Complete case reviews of Emergency and Urgent telephone calls taken and/or made by EMDs within the EOCs.
- Support all EMDs, including trainee EMDs, in line with EMD Team Leaders and EMD Quality and Professional Development Leads.
- Identify individual EMD training and development needs through performance monitoring and assist in developing wider themes and trends.
- Provide strength‑based written and verbal feedback to individual EMDs based on case reviews.
- Ensure accurate documentation of case review outcomes and maintain department files and databases in line with policy.
- Assist EMD Quality and Professional Development Leads by providing training and support aimed at improving EMD practice.
Qualifications & Experience
- GCSE in Maths and English, Grade C or equivalent.
- Current EMD certification.
- Current EMD‑Q certification or willingness to undertake and achieve and maintain the qualification.
- Experience as a certified EMD with excellent case review compliance.
- Evidence of competence and credibility as an EMD through current practice.
- Previous employment within an MPDS accredited emergency operations centre.
Desirable
- Mentor, Training or other relevant qualification.
- Recent experience as a certified EMD‑Q.
Benefits
- Competitive NHS salary
- Standard 37.5‑hour working week
- Holiday entitlement of 27 days per year plus public holidays (increases to 29 days after 5 years and 33 days after 10 years)
- Pay enhancements for out of hours, shift and overtime work
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle‑to‑work and other salary sacrifice schemes
- Staff networks
- Access to discounts from various UK organisations
Right to Work
This role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK. For further information on visa sponsorship, see www.gov.uk/skilled-worker-visa.
Employer Details
South Western Ambulance Service NHS Foundation Trust
Exeter EOC & Bristol EOCSouth Western Ambulance Service, Abbey Court, Eagle WayExeter, EX2 7HYUnited Kingdom
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