Tenancy Visiting Officer

4Recruitment Services are seeking an experienced Visiting Officer to carry out tenancy audits and home visits to tenants living in Rugby.

Duties and Responsibilities

• Conduct tenancy audits and home visits across the Council’s housing stock.
• Verify occupancy and household details to ensure tenancy records remain accurate and up to date.
• Identify and investigate potential tenancy breaches, including unlawful subletting, abandonment, and tenancy fraud.
• Assess property condition and report any concerns requiring further action.
• Identify safeguarding concerns, vulnerabilities, or support needs and make appropriate referrals.
• Provide tenants with advice and information regarding their tenancy and available support services.
• Liaise with Housing Management, Revenues, Repairs, and other Council departments to resolve issues identified during visits.
• Maintain accurate records and update housing management systems following visits.
• Prepare reports and provide evidence where tenancy enforcement action may be required.
• Support the Council in achieving service objectives, performance targets, and regulatory requirements.
• Work independently, managing a programme of visits and follow-up actions effectively.

Essential Requirements

• Experience of working in housing, tenancy management, customer services, community services, or a similar public sector environment.
• Experience of conducting visits, inspections, audits, investigations, or face-to-face customer engagement.
• Knowledge of tenancy management principles and an understanding of social housing issues.
• Ability to identify tenancy breaches, safeguarding concerns, vulnerability issues, and make appropriate referrals.
• Full UK driving licence and access to a vehicle for business use (or ability to travel efficiently throughout the Borough).
• Enhanced DBS check.
• Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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