Remote IT Service Delivery Lead — SLA & Performance

Recognisebank, located in Milton Keynes, is seeking a Service Delivery Manager (SDM) to ensure high quality IT services across the organization. This role involves overseeing day-to-day service performance, managing key ITIL processes, and serving as the primary liaison between IT teams and business stakeholders.

The ideal candidate will have 3–5 years of experience in IT service delivery or operations, strong knowledge of ITIL practices, and excellent stakeholder management skills. Benefits include remote work options and private medical care.

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