Vacancy Information
Division / Department: Contact and Control
Grade: Grade 8
Status: Full Time
Contract Type: Permanent
Salary Grade Range: £28,914 – £30,897
Working Hours: 37.0 Hours per Week
Shift Allowance: No
Politically Restricted: No
Location: Sussex Police Headquarters, Lewes
The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.
About the Role
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. We are looking to recruit an analytical thinker who enjoys looking at patterns and has a good eye for detail. We want to expand our team of Data and Compliance officers to ensure that we achieve department goals and objectives while developing standards within Sussex Police Control Room.
Key Responsibilities
- Maintain quality control on crime and non‑crime records
- Complete live time audits
- Identify and report on matters which require development within systems and processes
- Support the department’s performance collating data and presenting findings
- Review and amend internal policies and guides
- Undertake other duties appropriate to role
Skills & Experience
- GCSE level in English or equivalent
- Comprehensive knowledge and experience of using a wide range of IT systems such as Excel and Word
- Articulate with the ability to communicate effectively both verbally and in writing
- Excellent organisational, planning and prioritising abilities
- The ability to effectively negotiate, influence and achieve results
- Good customer‑service skills; regular contact will be made with internal and external customers
- Detailed knowledge and experience of emergency and non‑emergency call handling; a clear understanding of working practices of both Communications Department and the Force would be desirable but not essential
- Knowledge and understanding of the National Crime Recording Standards (NCRS), National Standards for Incident Recording (NSIR), Home Office Counting Rules (HOCR) and National Contact Management principles; Force IT systems such as SharePoint and specific systems (Crime and Command Control databases) would also be desirable (training will be given if required)
Benefits
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part‑time working.
- Career progression
- Contributory pension scheme (LGPS)
- Generous annual leave allowance
- Discounts for everyday spend
- On‑site gyms and a range of sports clubs
- Generous and supportive parental leave
- Financial and mental wellbeing guidance and support
- Discounted contributory healthcare scheme
Diversity Statement
We are only as good as our people. It’s important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups that help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police.
Contact
For further details or an informal discussion please contact Thomas Hackett at Thomas.hackett@sussex.police.uk
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