Deputy Manager – Crawley

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key Responsibilities

• Maximise profit by reviewing sales, operations and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of “sell a £, save a £” to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Engage, develop and retain great people: support the Store Manager with Talking Shop, work well with the Talking Shop representative, drive team engagement, foster an inclusive culture, upskill the team using available resources and on‑the‑job coaching, manage the team effectively with performance processes and continuous conversations.
• Ensure a store walk is completed daily to focus on customer experience and take relevant action.
• Role model a proactive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented.
• Deliver the best digital service by implementing all “One Best Way” processes.
• Ensure legal compliance across all areas to minimise risk to the business.
• Implement all health and safety policies and processes fully, keeping teams and customers safe.
• Lead by example, be approachable and respectful to customers and colleagues, work together with enthusiasm, reduce waste, and have consideration for the business and its people.
• Take full responsibility for store operation in the Store Manager’s absence, communicate effectively, plan in advance, prioritise key tasks, set the pace of the team, solve problems, coach the team, delegate tasks, and motivate the team to deliver consistent operational standards.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and manage priorities.
• Customer‑focused with a passion for delivering outstanding service.
• Strong problem‑solving and decision‑making abilities.
• Flexibility to work across different stores.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers, increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long‑service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

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