About the Brand
Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state‑of‑the‑art ten‑pin bowling lanes, with our venues centred around this game – hence the name. A wide variety of other gaming is also available, from Shuffleboard to American pool, tech darts to karaoke and much more. Roxy Lanes attracts a family audience, allowing under‑18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.
Position
Assistant Manager – Roxy Lanes, Cardiff, The Friary.
Role Responsibilities
- Ensure we are delivering the best gaming experience for our guests on every visit.
- Have an input on delivering the quarterly business plans.
- Lead by example through training, coaching and developing a winning team.
- Report financials and venue targets for End of Night Service.
- Manage the safety, security and licensing aspects of the business.
- Manage our guest experience platform to improve service and standards.
- Maintain a fun and engaging culture using our brand standards and company ethos.
- Encourage team members within their growth and development.
- Ensure service standards and duty management are upheld throughout operating hours.
- Create in‑house incentives for staff to achieve and be rewarded by managing incremental KPIs.
- Be an industry expert in all areas of duty management.
Qualifications & Attributes
We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values.
- Passionate attitude.
- Loves to be professionally playful.
- Always gives good energy.
- Your team matters every time.
What You Get
- Salary £33,000.
- Tips & service charge shared equally amongst the whole team.
- 50% off food, drink and free gaming.
- Regular team incentives – rewards including paid trips abroad.
- Two staff socials throughout the year.
- Employee Assistance Programme including access to free counselling services.
- Further development opportunities within the company growth.
- Development courses including leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at hundreds of retailers.
- Cycle2Work Scheme.
- SmartTech – buy tech from Currys and spread the cost interest‑free.
- Full access to tips & service charge weekly through TiPJAR.
Job Specifications
- 45‑hour working week across five shifts.
- Expected to work weekends and public holidays.
- Expected to have a reliable commute to work.
- Manage a large team of up to 50 staff members.
- Report KPIs weekly, monthly, quarterly to the Area Operations Manager.
- Liaise with all departments of the Professionals At Play business, including marketing, sales, finance, operations and maintenance.
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