Would you like to join us on a mission to tackle the housing crisis in the East of England?
We are currently recruiting for a number of full-time Customer Service Advisors with a variety of shift patterns.
Location: Dereham office, Office Based.
Hybrid working opportunities may be considered upon successful completion of probationary period.
Full time working patterns: 37 hours per week; Week 1: 8:00am to 4:30pm (1 hour lunch break); Week 2: 8:30am to 5:00pm (1 hour lunch break); Week 3: 9:30am to 6:00pm (1 hour lunch break); (1 shift per week will be 30 mins shorter to total 37 hours).
What You’ll Be Doing
As a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries often related to housing, repairs, and sensitive personal circumstances with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.
Qualifications
We welcome applicants with experience working in a customer service role, ideally in a contact centre or similar environment.
What We Offer
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
We are a social housing provider across the East of England, committed to fostering community and inclusion.
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