Parking Support Officer

Parking Support Officer

Pay: £15.00 per hour, 39‑hour contract.

Working hours: Shifts – any 5 of 7 between 04:30 and 23:00.

We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park & Ride sites (Darsham, Wickham Market), as well as within designated local community locations.

Key Responsibilities

• Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager.
• Champion behavioural safety, challenging at‑risk behaviours and promoting positive safety conversations.
• Monitor vehicle compliance with car park rules, permits, and parking guidelines.
• Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues.
• Carry out vehicle counts and daily patrols.
• Complete incident reporting and follow correct procedures accurately and on time.
• Build positive relationships with local residents and community stakeholders.
• Deliver outstanding customer service and act as a professional point of contact for colleagues and customers.
• Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team.

Qualifications & Knowledge

• Essential: Customer Service background.
• Essential: Flexible approach to working hours (24/7 business).
• Essential: Ability to use IT such as laptop/phone/MS Office.
• Essential: Driving Licence.
• Essential: Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate.
• Desirable: Parking experience.
• Desirable: Conflict Management.
• Desirable: IOSH Working Safely.
• Desirable: Bank Person Trained (training available).
• Desirable: PCV licence holder.
• Desirable: Influencer Training.
• Desirable: First Aid.
• Desirable: CITB or CCNSG (must to work on the project; training available).
• Desirable: L3 Health & Safety Supervisor.
• Desirable: Knowledge of the transport sector.

Benefits

• Annual pay review.
• Smart health cover – award‑winning employee assistance program offering 24/7 confidential support.
• Pension – 5% contributory pension matched by us.
• Employee retail discount scheme.
• Free bus travel & significantly reduced rail travel for you and your family member.
• Life assurance.
• 24/7 Employee Assistance Programme.
• Discounted Gym membership.

Note – This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.

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