Customer Support CoordinatorDepartment: Customer ExperienceSalary: £30,500 – £32,300 per annum + up to 12% annual bonusContract: Full time, PermanentLocation: Hybrid working minimum 2 days per week on site (on site days from either office in Denmark Hill or at Princess Royal University Hospital)
Join KFM and Help Deliver Outstanding Support to Healthcare Services
We are looking for a motivated and customer‑focused Customer Support Coordinator to join our Customer Experience team.
As a Customer Support Coordinator, you will provide a first‑class frontline support service to our customers across multiple communication channels. Acting as a key point of contact, you will manage customer queries, coordinate with internal teams and suppliers, and ensure that issues are resolved efficiently and professionally.
This is an excellent opportunity for someone who enjoys problem solving, building relationships, and delivering exceptional customer service in a fast‑paced environment.
Key Responsibilities
- Respond to customer calls and email enquiries in a professional and timely manner.
- Provide excellent customer service across all customer interactions.
- Log, track and manage queries using the approved helpdesk system.
- Investigate and resolve customer issues or escalates where appropriate.
- Liaise with internal teams including Procurement, Supply Chain and Finance to achieve positive outcomes.
- Maintain accurate records and ensure all queries are followed through to resolution.
- Support continuous improvement initiatives within the service.
- Build strong working relationships with customers, colleagues and suppliers.
About You
We are looking for someone who has:
- Previous experience in a customer service, helpdesk or customer support environment.
- Excellent written and verbal communication skills.
- Strong Microsoft Office and computer skills.
- The ability to work effectively in a busy and changing environment.
- A proactive and solution‑focused approach to problem solving.
- Strong organisational skills and excellent attention to detail.
- The ability to remain calm, professional and customer‑focused under pressure.
- A collaborative approach and the ability to work effectively as part of a team.
Qualifications
- GCSEs (Grade A–C/4–9) or equivalent.
Why Join KFM?
- Work for an NHS‑owned organisation that reinvests profits into patient care.
- Be part of a supportive and collaborative team.
- Contribute to improving services that support healthcare delivery.
- Access opportunities for learning, development and career progression.
- Join an organisation committed to inclusion, diversity and continuous improvement.
Hours 37.5 hours per week
Benefits
- Welcome Bonus
- Annual Bonus Scheme
- 27 days annual leave (+BH)
- Annual leave purchase scheme
- AVIVA Pension
- Group Life Assurance Policy
- Enhanced Family Leave & Pay
- CPD Funding & Study Leave
- Paid Professional Registration Fees
- Occupational Sick Pay
- Health Cash Plan
- Season Ticket Loan Scheme
- Car Lease Scheme
- Cycle Scheme
- Tech Scheme
Apply today and help us deliver exceptional support to those who deliver exceptional care.
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