Surgical Coordinator – Dermatology
Location: The Shrewsbury and Telford Hospital NHS Trust.
Closing date: 14 July 2026.
* The banding for this vacancy is subject to Agenda for Change *
Lead, Co‑ordinate and Drive Excellence in Dermatology.
An exciting opportunity has arisen for an experienced and motivated Dermatology Co‑ordinator to join our growing Dermatology Service.
You will play a key role in supporting the delivery of high‑quality patient care, coordinating patient pathways, monitoring performance and helping to achieve Cancer Waiting Time and Referral to Treatment (RTT) standards.
Working closely with clinical and operational teams, you will support service delivery, identify risks, drive improvements and help ensure patients receive timely and effective care.
We are looking for someone who is organised, proactive, detail‑focused and able to build effective working relationships. You will be confident using information and data to support decision‑making and service improvement.
This is an excellent opportunity to develop your skills, influence service delivery and contribute to the future development of Dermatology services across the Trust.
Main duties of the job
- The role supports senior managers in the Dermatology Department to help run services safely and smoothly.
- It involves keeping track of performance, money and resources so the team can make good decisions.
- The job helps with planning future services and making sure staff and patients have what they need.
- It supports work to improve quality, patient experience and staff satisfaction.
- The role helps manage risks, record issues and make sure problems are dealt with quickly.
- It includes working with other teams and taking on projects to support the Trust’s wider goals.
About us
We believe that compassionate care sits at the heart of everything we do. Every member of our team – clinical or non‑clinical – plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high‑quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values – ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Qualifications
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of literacy and numeracy skills to GCSE level (or equivalent).
- Quality Improvement or Project Management qualification.
Experience
- Experience of coordinating complex patient pathways or administrative processes within a healthcare setting.
- Experience of working with multiple stakeholders across multidisciplinary teams.
- Experience of managing and maintaining electronic information systems and databases.
- Experience of monitoring performance against targets and deadlines.
- Experience of service improvement initiatives and implementing changes to working practices.
- Previous supervisory or team leadership experience.
- Experience working within Dermatology or a surgical speciality.
- Experience of managing RTT pathways, cancer pathways, or waiting lists.
- Experience of supporting service redesign or transformation programmes.
- Experience of budget monitoring or resource management.
Skills and Abilities
- Excellent organisational and prioritisation skills.
- Ability to analyse and interpret complex data and produce reports.
- Advanced IT skills including Microsoft Excel, Word, Outlook and patient administration systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and use initiative.
- Strong problem‑solving and decision‑making skills.
- Ability to manage competing priorities and work under pressure.
- Ability to influence and negotiate with clinical and managerial colleagues.
- Advanced Excel skills including data analysis and reporting.
- Experience using Trust systems such as PAS, CareFlow, eRS, Somerset Cancer Registry or equivalent.
- Experience presenting performance information to operational and clinical teams.
Knowledge
- Understanding of NHS patient pathways, including RTT and Cancer Waiting Time standards.
- Knowledge of confidentiality, information governance, and data protection requirements.
- Understanding of NHS operational processes and performance management.
- Knowledge of waiting list management principles.
- Knowledge of NHS performance frameworks and reporting requirements.
- Understanding of GIRFT, elective recovery and productivity programmes.
- Knowledge of quality improvement methodologies.
Other requirements
- Flexible and adaptable approach to work.
- Commitment to continuous improvement and high‑quality patient care.
- Professional and confidential approach to handling sensitive information.
- Ability to travel between Trust sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £32,073 to £39,043 per annum (pro rata).
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