Flow Coordinator
The closing date is 09 July 2026.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
We are seeking an enthusiastic and experienced individual to join our patient flow co-ordinator team in AMU, medicine, and medicine for older people.
The candidate will be responsible for effectively and efficiently managing emergency patient flow, ensuring that patients experience a co-ordinated and streamlined journey through the department, by supporting patient flow and preventing unnecessary delays.
Job responsibilities
The role involves proactively managing the emergency patient flow from arrival to departure. This role is within a seven day service, working 12.5 hour shifts including weekends and bank holidays.
We are looking for someone with strong communication skills who is able to manage competing priorities in a fast paced environment. This person will be used to working within a multidisciplinary team and can work autonomously, escalating appropriately where needed.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Person Specification
Qualifications, knowledge and experience
- Literacy & numeracy skills to GCSE (or equivalent) level
- Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience.
- Competent using a variety of IT tools including but not limited to eCamis, Symphony, Whiteboard Site View, MS Teams and MS office
- Ability and willingness to learn new IT processes and systems
- Ability and willingness to undertake on the job training
- To demonstrate ability to develop and refine new processes to improve current systems
- Aware of challenges which will affect patient flow within a ward or clinical unit
- Empathetic approach to managing and resolving enquiries
- Courses / further study attended to demonstrate evidence of personal development
- Evidence of continuing professional development
- Knowledge of medical terminology
- Develop systems to ensure efficient records are maintained for flow analysis
- Proficient in the use of all hospital computerised patient systems
- Ability to process and analyse reports
Trust Values
- Always Improving
- Working Together
- Patients First
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital Southampton NHS Trust
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