Assistant Pathway Coordinator
Band 3
Croydon Health Services NHS Trust operates Croydon University Hospital, Purley Memorial Hospital and community clinics. The Trust has around 4,100 staff serving a diverse population of over 360,000 people.
Job overview
The Assistant Pathway Coordinator supports the smooth progression of patients through outpatient, diagnostic and treatment pathways. Working within the administrative team, responsibilities include data entry, ad‑hoc appointment booking and scheduling, preparation of clinic documentation, routine patient and staff correspondence, and escalation of any discrepancies to ensure timely pathway progression and data quality.
Tasks require adherence to standard operating procedures, prioritisation of competing deadlines, and accurate, detail‑oriented work.
Main duties of the job
The role is part of a multi‑disciplinary team, acting as the key administrative contact for patients and staff. Duties include accurate data entry, appointment coordination, proactive RTT pathway tracking, and following SOPs to deliver high‑quality, patient‑centred service.
List of job duties
- Outpatient and Elective Pathway Support
- RTT and Pathway Tracking
- Administrative and Communication Duties
- Customer Service
Working for our organisation
Croydon Health Services NHS Trust focuses on education, training and career development. The Trust is committed to flexible working arrangements and upholds confidentiality, data protection and safeguarding principles.
Person specification
Education, qualifications and training
- A levels or NVQ level 3
- Basic IT skills (e.g. Word, Outlook)
- Customer service or admin qualification
- Training in EPR systems
Knowledge and understanding
- Administrative processes in healthcare
- Confidentiality and data protection requirements
- Medical terminology
- Outpatient / elective care processes
- Basic understanding of RTT and patient pathways
Experience
- Administrative or customer‑facing role experience
- IT systems and data entry experience
- Handling patient enquiries or similar customer service
- Use of EPR or booking systems
- Support of outpatient clinics or admissions
Skills / abilities
- Excellent communication skills
- Accurate data entry and attention to detail
- Organisation of workload and follow-through on procedures
- Ability to work effectively in a busy environment
- Judgment to resolve routine issues
- Independent and team working capabilities
- Flexible and adaptable
- Strong organisational skills
- Commitment to confidentiality, data quality and Trust values
- Initiative in process improvement
Equal Opportunities
The Trust is an equal opportunities employer and encourages applications from all qualified individuals.
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