SaaS Implementation Engineer

SaaS Implementation Engineer

Responsible for deploying and configuring Varian’s oncology SaaS products at customer sites, managing the full implementation lifecycle from kick‑off through go‑live, and ensuring high‑quality client experiences.

Responsibilities

• Lead end‑to‑end SaaS product deployments across Varian’s oncology portfolio, including ARIA Cloud CQM, ARIA CORE Insights, ARIA CORE Mobile, ARIA STM, and Noona.
• Manage the full implementation lifecycle from kick‑off through go‑live, including pre‑install coordination, configuration, testing, and documentation.
• Deliver customer‑facing technical presentations and lead working sessions throughout the deployment process.
• Advise customers on connectivity and configuration approaches based on their current environment and product specifications.
• Execute deployment steps following documented procedures and runbooks; submit required deployment artifacts per Varian quality processes.
• Manage and update customer cloud product environments as needed; complete all task documentation to meet Varian quality processes and procedures.
• Configure and troubleshoot network connectivity to the Varian Cloud (AWS and Azure), including VPN, IP whitelisting, and firewall configuration.
• Implement and validate HL7 messaging integrations (ADT, SIU, MDM, ORU, ORM) and FHIR integrations across supported products.
• Address security configuration requirements including SSO, SAML, Azure AD, and identity provider setup supporting OpenIDConnect 1.0 and OAuth 2.0.
• Deploy and configure cloud connectivity components and coordinate on‑premise installation activities.
• Provide advanced troubleshooting for supported products; independently diagnose and resolve complex deployment issues; document root cause and resolution.
• Deliver a positive, professional customer experience throughout the implementation lifecycle and maintain clear communication with all stakeholders.
• Compile and deliver accurate status reports to assigned project managers; maintain complete and timely project documentation.
• Collaborate cross‑functionally with Product, Engineering, and Sales teams to support successful implementations and surface field insights.
• Participate in internal testing, training, and knowledge‑sharing activities; contribute to team playbooks and deployment documentation.

Qualifications

Required experience and skills:

• 5–10 years of experience in IT, cloud, and networking environments.
• Experience deploying and supporting enterprise SaaS or healthcare software solutions.
• Demonstrated ability to work independently in a fast‑paced environment and manage multiple concurrent implementation projects.
• Excellent written and verbal communication skills; ability to translate complex technical concepts for non‑technical clinical and IT stakeholders.
• Strong critical thinking, problem‑solving, and troubleshooting skills.
• Cooperative, composed, and an effective team player.
• Professional fluency in English.
• Willingness to travel to designated events (<15% travel required).
• Bachelor’s degree or equivalent in a technical discipline (or equivalent experience).
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Hands‑on experience with cloud platforms (AWS and/or Azure), networking, and security configuration.
• Experience with HL7 messaging standards and healthcare integration engines (Cloverleaf or equivalent).
• Familiarity with identity and access management concepts (SSO, SAML, Azure AD, OAuth 2.0 / OpenIDConnect).

Preferred:

• Experience with FHIR APIs and healthcare data interoperability standards.
• Familiarity with patient engagement platforms, oncology information systems, or healthcare SaaS products.
• Experience with project management or CRM tools (e.g., Monday.com, Salesforce, or equivalent).
• Experience with flowchart and diagramming software.
• Familiarity with oncology clinical workflows and healthcare IT environments.

Equal Opportunity Employer: As an equal‑opportunity employer, we welcome applications from individuals with disabilities.

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