We are looking for a dedicated Trainee Service Technician to join us, working a Monday‑Friday (12pm – 8pm shift), covering customers in Portsmouth, West Sussex and Hampshire.
Your Role
As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.
Main Responsibilities
- Deliver clean, ready‑to‑use products to, and around, customer sites within the Portsmouth area.
- Collect products after use and return to the service location for decontamination.
- Disinfect, function check, repair and electrical‑safety test products.
- Complete records of testing, delivery and collection.
- Maintain available product stock and spare parts inventory.
- Complete product modifications when required.
- Provide product demonstrations and basic training to staff.
- Maintain a clean and tidy work environment.
Hours of work: 37.5 hours per week, working Monday to Friday, 12pm – 8pm.
You will also be required to participate in an out‑of‑hours on‑call rota (once trained) to support the team and the customers. This is subject to an on‑call payment and additional payment for hours worked.
Experience Required
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and Experience Requirements
- Mechanical or electrical background desirable but not essential, as full training will be provided.
- Full UK driving licence required (long wheelbase vans, training and support to build confidence in manoeuvring these vehicles will be provided).
- Knowledge of Medstrom and/or other medical device products would be desirable, but not essential.
Personal Requirements
- A proactive, can‑do attitude.
- Excellent customer service and communication skills.
- Ability to work under own initiative, and follow procedures to achieve deadlines.
- Basic PC skills to include email and MS Office.
- DBS checked (or willingness to complete one).
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Medstrom is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Medstrom operates a zero‑tolerance policy to any harassment, of any kind, towards our colleagues.
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