Job Title: Large Loss Technician
Location: Leicester, London or Bexhill (all hybrid)
Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.
We are recruiting experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to £250k) within our Bodily Injury department.
Role overview
You will work in the Technical Claims Unit, enhancing our technical capability and contributing to the growth of this specialist team.
Job details – you’ll need to have demonstrable experience in:
- Managing a portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels.
- Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution, including customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies and police authorities.
- Supporting colleagues through technical coaching, mentoring, and training to build confidence and capability.
- Conducting technical audits, accurately recording findings and highlighting emerging trends or knowledge gaps.
- Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity.
- Participating in strategic projects aimed at enhancing technical capability and staying ahead of industry trends and best practice.
Essential skills/experience
- Proven experience in handling high-value motor bodily injury claims, regularly exceeding £150k-£250k.
- Sound technical knowledge of motor injury claims, including liability, causation, quantum assessment, rehabilitation and litigation strategy.
- Understanding of legal frameworks such as CPR, case law developments, Ogden principles and claims cost management.
- Experience mentoring or coaching others as a technical referral point.
- Experience working with external suppliers such as solicitors, counsel, and medical experts.
- Strong analytical capability and good computer literacy.
The interview process
- Recruiter screening call.
- 1st stage technical test (virtual via Teams).
- 2nd interview with hiring team (virtual via Teams).
We are a Disability Confident employer committed to inclusive recruitment. We do not offer sponsorship for this role.
Benefits
- Competitive salary and 4Cs performance bonus.
- Flexible hybrid working model.
- Financial wellbeing package: life assurance cover and income protection at no extra cost, matched pension contributions up to 10%.
- Mental wellbeing programme: Thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups.
- 25 days annual leave plus bank holidays, with the option to buy or sell a week.
- Health care cash‑back plans, dental plans, discounted health assessments, Cycle to Work and tech schemes.
- Discounts, cashback and free access to financial wellbeing support; social events throughout the year.
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.
We are committed to creating an inclusive environment and will provide reasonable adjustments during the recruitment process.
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