Customer Service And Complaints Administrator

Customer Service / Complaints Administrator

East Bristol

£28,000 – £32,000 + benefits

Full-time | Office-based

Role Overview

We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.

If you’re confident on the phone, organized, and enjoy resolving problems for customers, this could be a great fit.

Responsibilities

• Act as first point of contact for customer queries via phone and email.
• Handle complaints and resolve issues in a professional, solutions-focused way.
• Build strong relationships with customers and deliver excellent service.
• Support troubleshooting and resolving service-related queries.
• Assist with basic credit control and accounts-related tasks.
• Liaise with internal teams and external suppliers where needed.
• Process customer orders accurately and efficiently.
• Support onboarding of new clients.
• Maintain up-to-date and accurate customer records.

Qualifications & Experience

• Experience in customer service and administration.
• Strong communication skills and confident telephone manner.
• Experience handling complaints and objection handling.
• Highly organised with strong attention to detail.
• Confident IT skills (MS Office and internal systems).
• Able to work independently and as part of a team.

Benefits

• £28,000 – £32,000 salary.
• Medical cover.
• Birthday off.
• 28 days holiday (including bank holidays).
• Supportive, collaborative working environment.
• Opportunity to develop within a growing business.
• 35 hour working week with an early finish Friday.

If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you.

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