AI Automation Lead – South East London

Salary: £60,000 – 60,000 per year

Requirements:

• Strong interest in AI, automation, and emerging technologies
• Daily use of AI tools such as ChatGPT, Claude, Gemini, or Perplexity
• Experience within an eCommerce environment
• Good understanding of Shopify and eCommerce operations
• Experience using automation tools such as n8n, Make, or Zapier
• Commercial mindset with the ability to identify opportunities
• Comfortable working in ambiguity and building from scratch
• Strong communication and stakeholder management skills
• Desirable: CRM or marketing automation experience such as Klaviyo
• Desirable: AI-assisted content creation at scale
• Desirable: API or system integration exposure
• Desirable: Basic coding skills in Python, JavaScript, or SQL
• Desirable: Google Analytics, Cloud, or digital marketing experience
• Desirable: Understanding of SEO, GEO, or AI search optimisation
• Desirable: Experience with AI agents or frameworks such as OpenAI, LangChain, or CrewAI

Responsibilities:

• Identify opportunities to automate processes and improve efficiency using AI
• Build, test, and deploy AI-driven workflows, automations, and agents
• Develop prompt frameworks, SOPs, and best practices for AI adoption
• Evaluate and implement new AI tools and platforms
• Act as an internal AI champion across the business
• Optimise Shopify ecosystem performance
• Improve product content generation, merchandising, and catalogue management using AI
• Automate workflows across Shopify, CRM, and related systems
• Improve customer journeys and on-site experiences
• Support integration and automation of data between systems
• Support customer segmentation and personalisation initiatives
• Build automated customer journeys within CRM platforms
• Use AI to improve content creation and campaign performance
• Identify opportunities in SEO, GEO, and digital visibility through AI
• Analyse commercial and customer data to generate insights
• Build dashboards and reporting for decision-making
• Work with data from eCommerce, analytics, and CRM platforms
• Translate insights into actionable business improvements
• Document workflows and automation processes
• Monitor and optimise AI initiatives over time
• Work closely with leadership to prioritise high-impact opportunities

Technologies:

• AI
• API
• ChatGPT
• Cloud
• CRM
• Embedded
• Support
• JavaScript
• Marketing
• n8n
• Python
• SQL
• Shopify
• Zapier

More:

We are a fast-growing eCommerce group formed through the merger of two established online retail brands. We are going through a significant period of integration and transformation, with a strong focus on digital modernisation, automation, and AI adoption. This newly created role is based in London with hybrid and flexible working, and offers a salary of around £50,000 depending on experience. It provides high visibility, autonomy, and the opportunity to help shape how AI is embedded across our growing business while working directly with founders and senior leadership.

last updated 26 week of 2026

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