Falkland Palace & Garden Cupar, Fife, KY15 7BY. (Type of Contract: Permanent. Part-Time, 20 Hours Per Week. Available to work weekends and occasional evening work (arranged for a specific function).
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. Working with and supporting other VSA for collections care on site during the open season. Ability to be flexible to cover VSA collections care colleagues’ absence and annual leave.
T o carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors. Ensure all historic public areas are kept clean and tidy at all times. Work as part of a team ensuring collections care provision across all Fife properties. Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.
To provide a consistently high standard of visitor care at all times Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers. Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport. Retail, Gardening, and site repair employees/contractors.
Visitor Services/Events/ (where applicable)~ To actively feedback visitor comments to line managers to develop and improve offer, service, operations.~ Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities across the Fife cluster when needed.~ To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.
To ensure site meets with Health and Safety legislation and policy as directed by your line manager. Experience of providing excellent customer care. A flexible approach to work, multi-tasking and working with staff across various departments. Valid UK driving license. Willingness to learn new techniques & activities, e.g. collections care, object handling etc. Demonstrable experience in collections care or cleaning within historic buildings. Good understanding of preventive conservation and environmental monitoring. An interest in history, conservation and the care of collections. Conservation and collections care training will be provided. This role is primarily based at Falkland Palace but may include regular travel to Hill of Tarvit Mansion House and Kellie Castle to support care of collections within the cluster, as well as attend work related activity at other locations. Falkland Palace is a building spread over 4 floors linked by staircases but no lift. This job does not require you to undertake a criminal records check….