Job Overview
As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile. It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Pay & Hours
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
Responsibilities
- Keep the van, trays and work area clean, tidy and organised so every customer receives their shopping in perfect condition.
- Load the van safely and complete all checks to ensure it’s roadworthy, reliable and ready to deliver great service.
- Talk customers through any order changes, substitutions or short‑dated items in a friendly, reassuring way, and offer refunds where needed to keep the experience smooth and positive.
- Handle products with care, treating every order as if it were your own to maintain quality and customer trust.
- Deliver within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
- Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
- Be warm and welcoming with customers and colleagues.
- Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Qualifications
- Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
Benefits
In addition to the competitive hourly rate, drivers receive the same benefits as Tesco employees, including access to career growth opportunities and support from a dedicated management team.
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