Our client is a pioneering leader in data management solutions. By delivering cutting-edge, cloud-native solutions, they empower organizations across industries – ranging from healthcare to manufacturing and energy – to harness the full potential of their data. Their scalable, ROI-driven approach enables clients to fuel innovation and strategic decision-making. With a growing team of over 100 professionals, the company is proud of its customer-centric and results-oriented culture, which has earned them a “Great Place to Work” certification. If you’re passionate about data management and personal growth, this is a fantastic opportunity to join a team that’s transforming the future of how businesses leverage data.
Role Overview
As a Customer Success Manager, you will take a leading role in driving client satisfaction, retention, and strategic platform adoption. You’ll oversee a portfolio of enterprise accounts, guiding them through their data management journey and helping them maximize the value of the platform. You’ll collaborate closely with internal teams while building trusted executive-level relationships. The hiring manager, recognized for her servant leadership style, empowers high-performing, independent professionals who thrive in transparent and supportive environments. This role combines autonomy with accountability, encouraging creativity in problem-solving while emphasizing proactive and strategic client engagement. Your contributions will directly influence long-term client success, platform expansion, and organizational growth.
Key Responsibilities
- Strategic platform adoption: Lead client adoption strategies, driving deeper usage across new and existing use cases by aligning product capabilities with client objectives.
- Retention and renewals: Take ownership of retention outcomes by anticipating risks, resolving escalations, and influencing renewal decisions at multiple stakeholder levels.
- Customer advocacy and satisfaction: Serve as a trusted advisor, ensuring clients achieve meaningful business outcomes and positioning yourself as a go-to resource for platform expertise.
- Expansion opportunities: Identify and cultivate opportunities for platform growth by mapping client goals to product capabilities and shaping expansion initiatives.
Role-Specific Insights
- Executive relationship building: Engage with a range of stakeholders, from IT managers and data stewards through to senior business leaders and executives.
- Proactive engagement: Lead with curiosity—ask thoughtful, challenging questions, deliver insights, and continuously add value throughout the customer journey.
- Cross-industry exposure: Partner with clients across multiple sectors-manufacturing, finance, healthcare, insurance-broadening your expertise without requiring prior specialization.
What You Will Achieve
- Within 30 days: Develop a comprehensive understanding of the platform, segmentation strategy, and your client portfolio. Begin building relationships and shaping engagement strategies.
- Within 90 days: Execute tailored engagement plans, establish credibility with client stakeholders, and begin driving measurable outcomes in platform adoption and customer health.
Who You Are
- Proven experience: 5 years+ of experience in Customer Success, Account Management, or a related role within enterprise software or SaaS, ideally managing complex or strategic accounts.
- Outcome-driven: Organized and execution-focused, with the ability to design and deliver plans that drive retention, satisfaction, and growth.
- Business and IT fluency: Solid understanding of business operations and IT landscapes, capable of bridging technical capabilities with business needs.
- Strategic collaborator: A self-motivated team player who combines independence with collaboration, thriving in a supportive and dynamic environment.
Why Join?
Be part of a forward-thinking company where innovation, teamwork, and professional growth are at the core of the culture. This is an opportunity to shape long-term customer success, elevate your expertise in data management, and contribute meaningfully to the company’s growth. If you’re looking for a role that values your insights, autonomy, and leadership potential, this is the place for you.
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