Under 18 Disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern
- Wednesday 18:30-22:30
- Friday 18:30-22:30
- Saturday 12:00-16:00
The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down‑to‑earth, who thrive under pressure, delight customers at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Key responsibilities include:
- Be in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. Go above and beyond to serve, sell, fill and help drive growth in sales.
- Utilise digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Be a team player, contributing to a positive, high‑energy environment where everyone works hard and supports each other to deliver a seamless customer experience.
- Stay flexible, poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – embrace the challenge.
This is a frontline role, not for the faint‑hearted. For those ready to roll up their sleeves, there’s huge opportunity.
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