Sales Development Representative – Renewals & Retention

At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our Electrical division focuses on electrical compliance, delivering essential Electrical Installation Condition Reports (EICRs), inspections, and electric vehicle charging solutions.

What you will be doing

As a Renewals & Retention Sales Development Representative (SDR), you will manage and convert an existing customer portfolio to secure contract renewals and drive revenue growth, maximizing retention and identifying upsell opportunities.

• Proactively manage assigned accounts with upcoming renewals
• Engage customers up to 12 months ahead of renewal to understand needs and future plans
• Build strong relationships with key stakeholders and decision makers
• Identify and convert upsell opportunities within existing accounts
• Manage a structured renewals and upsell pipeline to ensure full coverage
• Produce accurate, commercially sound renewal and upsell quotations
• Apply CPI increases in line with company guidelines
• Prepare clear, professional proposals with itemised pricing
• Maintain 100% CRM compliance with accurate and up-to-date information
• Negotiate to secure contract renewals and increased contract value
• Ensure timely, accurate handover of renewed contracts to operational teams
• Deliver a professional and seamless customer experience throughout

What we offer

• Starting salary up to £30,000 (depending on experience)
• Bonus scheme – approx. £6,000 additional annual OTE
• Company pension scheme
• Annual salary review
• 20 days annual leave (increasing up to 25 days) plus 8 bank holidays
• Extra day’s holiday on Christmas Eve each year
• Holiday buy scheme access
• Electric Vehicle salary sacrifice scheme
• Employee benefits portal discounts and savings
• Health and wellbeing support via Employee Assistance Programme
• Company-wide volunteering scheme

Requirements

• Proven experience in B2B sales, account management or renewals
• Experience managing an existing customer portfolio
• Strong commercial awareness and negotiation skills
• Ability to identify and convert upsell opportunities
• Strong organisational and pipeline management skills
• Experience using CRM systems (Eworks or similar desirable)
• Excellent relationship building and stakeholder management skills
• Strong communication and presentation skills
• A proactive, structured and detail‑focused approach
• Experience in electrical services, compliance, or facilities management is desirable but not essential

We value diversity, equality and inclusion. British Engineering Services Group is a Real Living Wage employer and a signatory to the Armed Forces Covenant.

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