Contract Support Team Member

The Role

Contract Support Team Member – Manchester – 12 Months Fixed Term Contract

40 Hours per weekMonday – Friday£13.20 per hour

Reporting to the Contract Support Manager, you will be responsible for the day‑to‑day administration of the Network Rail contract, ensuring all deadlines are met.

What you’ll do:

• Provide administrational support to the Contract Team ensuring that accurate records are kept.
• Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI’s and create and maintain an accurate tracking database.
• Provide a customer focused service to the customer/client.
• Answer questions and provide information to the customer, the client and the public.
• Maintain Taxi Parking Portal records, processing applications and permit production.
• Maintain Staff Parking Portal data, ensuring compliance with DfT process.
• Provide management information/reports as and when necessary for the Contract Team.

What you’ll bring:

• Customer service experience
• Personal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi‑task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self‑motivated with a pro‑active nature.
• Punctual, reliable and detail oriented.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

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