Technician

Overview

Deliver safe, compliant, and efficient mechanical maintenance and repairs across the PFI estate, ensuring statutory compliance, contract SLAs/KPIs, and high asset availability. The role covers planned preventive maintenance (PPM), reactive works, minor projects, and lifecycle support using the CAFM system, aligned to SFG20 and relevant legislation.

Responsibilities

• Execute PPM to SFG20 standards and OEM recommendations on mechanical systems (e.g., HVAC/air handling units, pumps, motors, valves, heat exchangers, pressurisation sets, expansion vessels, gas systems, plumbing, water services).
• Diagnose and repair faults on mechanical plant and building services to restore service within SLA response/rectification times.
• Carry out statutory/compliance tasks within the agreed skill set: pressure systems checks, gas safety (as competent), water hygiene (flushing, temperature monitoring, TMV servicing, descaling), fire damper checks (mechanical aspects), and emergency generator cooling systems (where applicable).
• Support shutdowns, isolations, and safe system of work (SSoW) including permits to work (hot works, confined spaces, working at height, LV/HV interface support as required).
• Maintain accurate records in the CAFM and site logbook system: close out PPM/reactive tasks, attach test certificates, asset notes, parts usage, and time confirmations.
• Complete and file statutory documentation (e.g., LOLER interface where mechanical lifting equipment is present, PSSR check records, gas safety where applicable, water hygiene logs).
• Ensure all works comply with the Health & Safety at Work etc. Act, PUWER, COSHH, PSSR, Gas Safety Regulations, Water Supply (Water Fittings) Regulations, and site‑specific policies.
• Meet or exceed contractual SLAs and KPIs (response, rectification, first‑time‑fix rate, statutory completion, backlog).
• Support lifecycle planning: condition surveys, asset verification, end‑of‑life risk assessments, and minor replacements/refurbishments.
• Identify energy and reliability improvements; contribute to continuous improvement and lessons learned.
• Coordinate with helpdesk, Soft FM, subcontractors, and client stakeholders to minimise downtime and disruption. Provide clear, professional updates on progress, constraints, and risks. Escalate promptly when required.
• Mentor apprentices/junior techs and share best practices.
• Ensure calibrated tools and test equipment are maintained and used correctly. Manage van stock/spares responsibly; raise material requests and provide technical specification input for procurement.
• Maintain clean, safe plantrooms and workshops; adhere to 5S standards.

Performance & Deliverables

• Statutory compliance completion: 99% on‑time.
• PPM completion: 95% on‑time.
• Reactive performance: Meet response and rectification SLAs; first‑time‑fix 85%.
• CAFM data quality: 100% accurate close‑out notes, parts, time, and documentation working real time.
• Safety: Zero RIDDOR incidents; timely closure of corrective actions.
• Good Catch Near Miss target 1 per week minimum, safe driving 85%+ in Samsara.
• Backlog control: Aged work orders within agreed thresholds.

Compliance & Governance

• Adhere to company policies, PFI contract requirements, and statutory regulations.
• Participate in audits (internal, client, independent), implementing corrective actions.
• Maintain training and competency matrix; complete mandatory refreshers on time.

Working Conditions

Regular standing, lifting (within manual handling limits), climbing ladders, and working in plantrooms/roof spaces. Use of PPE and RPE as task requires. Participation in on‑call rota and out‑of‑hours work as needed. Travel between sites (if mobile role).

Tools & Systems

• CFAM: (Concept)
• BMS: (e.g., Trend / Siemens / Schneider)
• Digital workflows: Mobile device for work orders, RAMS, permits, and asset updates.

Qualifications & Experience

• NVQ Level 3 (or equivalent) in Mechanical Engineering / Building Services / Plumbing & Heating.
• Demonstrable experience in mechanical maintenance within a live, critical, or public estate (PFI/PPP, NHS, education, justice, accommodation, or similar).
• Strong diagnostics across HVAC plant, pumps, valves, bearings, seals, and pipework systems.
• Proficient with CAFM systems for PPM/reactive management and asset history.
• Sound understanding of statutory compliance (PSSR, COSHH, Legionella/L8 & HSG274, SFG20).
• Full UK driving licence (if mobile role).
• Desirable ACS/Gas Safe (domestic or commercial) modules (if gas systems present).
• Water hygiene training (Responsible Person/Authorised Person support desirable).
• IPAF/PASMA, Confined Space, Asbestos Awareness, First Aid.
• Experience with BMS controls, VSDs, and commissioning support.
• Experience working in educational facilities.

Benefits

• Competitive salary + standby/call‑out allowance + overtime.
• Company Fleet vehicle, tools/PPE provided.
• Training and certifications (ACS Gas, Water Hygiene RP/AP, Confined Space, BMS upskilling).
• Career progression to Lead Tech / AP / Supervisor.

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