Role: Support Worker – Hillingdon Street Outreach Rough sleepers Team
Salary: £31,908 per annum
Contract: Fixed term until 31/03/2027
Location: Hillingdon
Interview date: 14/07/2026
About this role
We are looking for a Support Worker to join the Hillingdon SORT Team.
The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
Responsibilities
- Conduct regular outreach shifts with colleagues and partner agencies.
- Manage a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this.
- Support team leads by responding to operational demands as instructed.
- Represent the service to partners and stakeholders.
- Accurately record all work completed within given timeframes.
- Support the team by contributing to data collection, integrity and reporting.
- Represent the team at multi‑agency meetings and case conferences, leading on work around tents and encampments with police and community safety colleagues.
Qualifications
- A strong commitment to providing a high standard of service.
- A good understanding of working with rough sleepers or vulnerable adults and supporting them to access services.
- Excellent organisation and time management skills to remain outcome‑focused, with the ability to complete tasks promptly and efficiently.
- Good communication skills and confidence in public speaking when representing Thames Reach externally.
- The ability to work well within a team.
- A mature and thoughtful approach to equal opportunities and diversity in service provision.
Benefits
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest‑free season ticket and cycle‑to‑work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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