About this role
We are looking for a Lead Worker to join the City Outreach Team in Hammersmith and Fulham. Salary £37,750 per annum. Contract: fixed term until 20/07/2027 and permanent. Location: Hammersmith and Fulham.
The role involves leading outreach shifts to support rough‑sleeping individuals across London, assessing support needs, managing caseloads, and coordinating with multi‑agency services.
- Lead regular outreach shifts, responding to referrals to find new clients and quickly build trusting relationships.
- Lead outreach shifts, responding to referrals to find and effectively support new clients by establishing trusting connections.
- Assess the unique support needs of new clients through a person‑centred standardised process.
- Manage a caseload of clients by devising effective plans to identify the quickest and most appropriate route of the street.
- Assess client risks dynamically and participate in risk mitigations and safeguarding work.
- Represent the team at multi‑agency meetings and case conferences with various professionals.
- Manage a small caseload of Housing First clients, offering support to access and maintain accommodation.
Qualifications and Skills
You will have:
- A confident and professional approach to representing the team and advocating for clients in multi‑agency meetings.
- Excellent communication, interpersonal, and advocacy skills, proven within a context of working with vulnerable adults.
- Strong time management and prioritisation skills, and the ability to deploy these independently.
- Experience and knowledge of support strategies to manage a caseload alongside the liaison functions of the role.
- A creative response to rough sleeping and the ability to work imaginatively with clients to plan their end‑to‑street homelessness.
- The desire to work in a busy team and collaborate with colleagues and external partners to achieve quick but sustainable outcomes for our clients.
Benefits
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – contribution 6.5 % to your pension when you contribute 1.5 %.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes.
- Well‑being support – 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest‑free season ticket and cycle‑to‑work loans.
Diversity and Inclusion
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Safeguarding
Applicants must be willing to undergo pre‑employment screening, including checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details, as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
We will not accept applications where artificial intelligence (AI) has been used to assist with completing the competency questions.
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