Financial Inclusion Manager
Salary: £57,493.90 | Contract: Full‑time, Permanent
The Role
We’re looking for an experienced Financial Inclusion Manager to lead and shape our approach to financial inclusion, income maximisation, debt support, energy cost management, employment initiatives and customer wellbeing. This is an exciting opportunity to make a real difference by developing innovative services, influencing strategic direction and leading high‑performing teams that help customers thrive.
Reporting to the Regional Director (Central), you will lead our Financial Inclusion service, including two EMA Managers and the Debt & Energy team, playing a key role within the wider leadership team.
What you’ll do
- Develop and deliver HPG’s financial inclusion strategy
- Maximise income and access welfare benefits
- Improve budgeting skills and financial resilience
- Manage debt sustainably
- Navigating cost‑of‑living challenges
- Access employment and digital opportunities
- Sustain tenancies and prevent homelessness
- Improve energy efficiency and reduce energy‑related hardship
About You
We’re seeking a collaborative and inspirational leader who can balance strategic thinking with operational delivery.
- Significant experience in financial inclusion, money advice, debt, welfare benefits or a related field
- Proven leadership and people‑management experience
- Strong stakeholder management and partnership‑building skills
- Experience developing and delivering strategic plans and service improvements
- Strong knowledge of employment initiatives, financial resilience, debt management and energy affordability challenges
- Experience working at pace and managing complex priorities
Why join us?
We’re one of the leading housing providers in the West Midlands, with over 33,000 homes across Shropshire, Staffordshire and Telford & Wrekin. This role offers you the opportunity to lead meaningful services, influence strategic decisions and help shape our future approach to financial wellbeing and inclusion. If you’re passionate about making a difference and have the leadership skills to drive impactful change, this could be your next challenge.
Equal Opportunity
We welcome applicants from all backgrounds and are committed to equity, diversity and inclusion.
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