Agency Administration Team Manager – 6 month Fixed Term Contract

We’re looking for an experienced people leader to join our Agent Remuneration team as an Agency Administration Team Manager. This is a hybrid opportunity to lead a team that plays an important role in supporting advisers, intermediary firms and operational processes across Legal & General.

You will be joining a collaborative leadership team and will have the chance to make an immediate impact through coaching colleagues, improving performance and ensuring excellent operational delivery within a fast‑paced financial services environment.

Salary from £34,500 depending on experience.

What you’ll be doing

• Leading and developing a team of operational colleagues
• Managing team performance through coaching, feedback and regular 1:1s
• Ensuring service levels, quality measures and KPI targets are achieved
• Overseeing quality assurance activities and complaint handling
• Managing operational risks, controls and regulatory requirements
• Using management information to drive performance improvements
• Supporting colleagues through change, development and continuous improvement
• Building effective relationships with internal stakeholders and intermediary partners

Who we’re looking for

• Previous people management experience
• Experience leading diverse teams in a fast‑paced environment
• Financial Services experience
• Knowledge of FCA regulations and governance requirements
• Experience managing quality assurance or complaints processes
• Strong stakeholder management and communication skills
• Ability to analyse data and make informed operational decisions
• Experience working with brokers, IFAs or intermediary distribution channels

Benefits

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• Many discounts on our own products and a range of high‑street stores and online retailers
• Net‑zero carbon workplaces by 2030 through investment in sustainable, modern offices across the UK

#J-18808-Ljbffr…