About Octopus
Octopus Energy is all about clean, green energy with transparent pricing and a relentless commitment to customer experience. Join a global team dedicated to sustainability and green tech. At Octopus, great people get things done while staying true to themselves. We embrace flat hierarchies and an open, agile culture that fosters innovation, flexibility, and creativity.
About the role
Octopus was founded with a mission to use technology to accelerate us toward a low‑carbon future. We created Kraken, our own technology platform from scratch, which now serves over 70 million households and is a core reason why Octopus is the number one energy supplier in the UK. We have been using GenAI in live, customer‑facing environments since 2022, including a system that creates tens of thousands of high‑quality emails for our Energy Specialists. We are looking for an experienced AI Lead to drive our use of GenAI to the next level, building and executing a strategy to keep us at the forefront of tech innovation in the energy space. The successful candidate will start as a hands‑on builder while building a strong team to deliver on an ambitious strategy.
What you’ll do
- Technical Leadership
- Lead the design, development, and deployment of production‑grade agentic workflows and multi‑model architectures.
- Stay ahead of the latest advancements in AI and machine learning to ensure we remain at the forefront of technology.
- Oversee the technical architecture and ensure scalability, reliability, and security of AI systems.
- Drive LLMOps best practices, focusing on model evaluation, hallucination mitigation, data privacy, and token cost optimisation.
- Strategic Management
- Develop and execute a strategic roadmap for AI initiatives aligned with the company’s goals alongside our technology and strategy teams.
- Identify and manage strategic partnerships with technology providers, research labs, and other stakeholders.
- Evaluate and integrate third‑party AI services and solutions as needed.
- Communicate complex AI concepts to non‑technical stakeholders to facilitate understanding and decision making.
- Team Development & Delivery
- Build, lead, and mentor a high‑performing AI team.
- Oversee the planning, execution, and delivery of strategic AI projects.
- Ensure the foundations of our AI solutions are robust.
The ideal candidate will be…
- Hands‑on GenAI builder
- Experience moving GenAI from proof‑of‑concept to scaled, production‑grade systems that drive measurable impact.
- Deep technical understanding of the problems being solved, with the ability to get hands‑on if required.
- Experience can come from delivering a transformational product at an enterprise or developing innovative products at a startup.
- Exceptional leader
- Proven leadership experience with a track record of managing and developing high‑performing teams.
- Product‑focused mindset with the ability to translate complex AI capabilities into user‑friendly experiences, including proven experience leading the direction of tool development.
- Ability to dive into details with developers and translate complex concepts to non‑technical audiences; experience speaking at conferences is a plus.
- Passionate about the future of AI
- Knowledge of AI ethics and the evolving regulatory landscape.
- Close follower of trends at the cutting edge of GenAI development and implementation.
Benefits
- Flexible, competitive salary that matches your experience.
- Collaborative culture where autonomy and ownership are valued.
- Opportunities for continuous learning, conferences, and speaking engagements.
- Actively supported employee benefits, perks, and work‑life balance initiatives.
Equal Opportunity Employer
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.
We sometimes use AI tools to help with parts of our hiring process, such as reviewing applications or assessing responses. These tools assist our recruiters in managing high volumes of interest and do not replace human decision makers. Every hiring decision is ultimately made by a real person in our Talent team.
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