Job Title: Senior Technical Officer
Salary: £48,226 – £53,460 per annum (Pay Award Pending)
Hours: 37 hours per week
Location: Stevenage – Flexible and hybrid working arrangements are offered, supporting a balance between office, site visits and home working.
Contract Type: Fixed Term – 12 months
Directorate: Adult Care Services
About The Team
Join Hertfordshire Home Improvement Agency (HHIA) and help transform lives through high-quality home adaptations. We are looking for an experienced and motivated Senior Technical Officer to play a key role in delivering Disabled Facilities Grant (DFG) adaptations across Hertfordshire. This is a rewarding opportunity to lead on complex projects that enable residents to live safely, independently, and with dignity in their own homes.
The Hertfordshire Home Improvement Agency (HHIA) provides a comprehensive, end-to-end adaptations service for disabled adults and children across six districts in Hertfordshire: Stevenage, North Hertfordshire, East Hertfordshire, Broxbourne, St Albans, and Watford. We manage the full DFG process, from initial assessment and design through to contractor procurement and project delivery; ensuring a seamless and efficient service for residents. Typical adaptations include stairlifts, level-access showers and home extensions.
As a Senior Technical Officer, you will review recommendations from Occupational Therapists and Trusted Assessors, designing adaptation solutions that meet clients’ needs in a way that is both feasible and practical for each property.
About The Role
- Prepare and approve designs, drawings, cost estimates and schedules of work for adaptations, including tender documentation and support for planning applications.
- Manage a caseload of complex projects, including extensions and major adaptations requiring professional surveying expertise.
- Build and maintain effective relationships with contractors, providing technical oversight and guidance throughout project delivery.
- Monitor and supervise works on site, acting as a key technical lead and departmental contact for complex issues or escalations.
- Undertake complex or sensitive cases requiring advanced technical judgement, including those involving clients with complex needs.
- Inspect and approve completed works, ensuring quality standards are met, defects are identified and resolved, and properties are left safe and in a satisfactory condition.
- Confirm customer satisfaction and formally certify completion of works.
- Maintain accurate and up-to-date records in line with Construction Design and Management Regulations 2015 (CDM) and other statutory requirements.
- Work collaboratively with Occupational Therapists (OTs), housing partners and council services to deliver coordinated, client-focused outcomes.
- Deliver projects to agreed quality standards, timescales and budgets, ensuring programmes achieve intended benefits.
- Support the continuous improvement of systems and processes to maintain high service standards.
About You
Essential Qualifications
- Building, surveying or construction related qualification.
- Full UK driving licence and access to a vehicle.
- Experience of the Disabled Facilities Grant (DFG) process and a commitment to delivering a seamless and efficient service to our clients.
- Experience of using Computer-Aided Design (CAD) or other similar software.
- Experience managing contractors and overseeing works on site.
- Strong knowledge of technical specifications, tendering and costings.
- Experience of producing technical specifications and preparing contract documentation.
Desirable
- Member of a construction-related professional body.
Legal and Accessibility Requirements
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving Required – You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency – The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
We are not able to offer sponsorship for this role.
#J-18808-Ljbffr…