Position: Compliance Manager
Location: Leicester Primary Office, LE19 (Hybrid Working)
Hours: 35 contracted hours per week
Salary: Up to £57,383.39 per annum (depending on experience), plus £2,280 per annum car allowance
Closing Date: 6 July 2026
About The Role
Advance is a national housing and support provider with over 50 years’ experience. We’re launching our new strategic plan, Customers at the Heart, placing safety, quality and customer experience front and centre. We’re looking for a skilled Compliance Manager to lead our landlord health and safety functions, overseeing areas such as gas, fire, legionella, asbestos, electrical safety and compliance with Awaab’s Law. You’ll manage a small team, strengthen compliance processes, and ensure we provide safe, well‑maintained homes for our customers. Working closely with colleagues across Housing, Property Services and external partners, you’ll act as our subject‑matter expert, driving high standards, continuous improvement and a customer‑focused approach to compliance.
What You’ll Do
- Lead all landlord health & safety compliance functions, including gas, fire, legionella, asbestos, electrical safety, lifting equipment and Awaab’s Law
- Manage and develop a team of Compliance Officers, ensuring high‑quality, customer‑focused service delivery
- Oversee servicing and maintenance contracts, ensuring compliance with regulations, policy and best practice
- Monitor performance, budgets and customer satisfaction, taking corrective action where needed
- Drive continuous improvement across compliance services
- Ensure services reflect the needs of customers with disabilities and additional support needs
- Support resident engagement and stakeholder communication
- Improve processes, systems and use of IT to enhance service efficiency
- Lead procurement activities and liaise with Finance and Leasehold teams (including Section 20 requirements)
- Act as subject‑matter expert, working with regulators and external bodies
- Participate in the out‑of‑hours rota and deputise for the Head of Housing where required
What We’re Looking For
- Relevant professional qualification or equivalent experience
- Proven experience leading compliance, property services or maintenance functions
- Strong knowledge of property legislation and landlord health & safety
- Experience managing teams, contractors, performance and budgets
- Confident using IT systems to support service delivery and reporting
- Experience in social housing (ideally working with vulnerable customers)
- Strong decision‑making, organisational and communication skills
- Ability to develop and maintain policies and procedures
- Desirable: Experience with Open Housing / asset management systems
Benefits Of Working For Advance
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours)
- Sector‑specific training as part of induction plus opportunities for professional development
- Access to Perks at Work discounts on cinema tickets, shopping vouchers and more
- Long‑service awards payable in five‑year increments
- Golden Hello / refer‑a‑friend reward up to £500
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Free DBS (Disclosures & Barring Service)
- Excellent opportunities to progress your career within Advance
- Pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Equal Opportunities
We are an equal‑opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Regulatory Requirements
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding
At Advance, safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level. As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures. We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch. Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We Value Diversity
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
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