Better places, thriving communities.
Location: Norwich
Hourly Rate: £17.17
Position: Dedicated relief officer for the National Security Operation Room
Hours: Contracted to 30 hours per week with additional hours potentially available.
It is desirable to have previous CCTV control room experience and a CCTV licence however it is not an essential criteria.
Position Overview
We are seeking a highly professional and proactive Security Officer to safeguard our client’s people, property, and critical assets. The role is pivotal in ensuring the integrity, safety, and continuity of operations while maintaining compliance with all regulatory, statutory, and corporate standards.
The successful candidate will consistently deliver service excellence and understand their purpose and care about the assets the role is protecting, including the client’s reputation and operational objectives.
Key Responsibilities
Security & Risk Management
- Maintain vigilance over the work environment to identify potential threats, disruptions, or breaches.
- Respond promptly and professionally to incidents, escalating to appropriate authorities or teams as required.
- Maintain detailed and accurate incident reports, supporting robust governance and regulatory compliance.
- Demonstrate composure and professionalism when handling challenging situations, ensuring the protection of people, assets, and data.
- Adhere to scheduled check-ins and communication protocols to maintain operational integrity.
Operational Excellence
- Ensure compliance with all relevant policies, procedures, legal, and regulatory requirements, under the guidance of the Corporate Security Managers.
- Execute duties with diligence and professionalism, adhering to Assignment Instructions (AI’s) and maintaining the highest standards of service delivery.
- Monitor operational processes and proactively suggest improvements to enhance service quality and efficiency.
- Adhere to statutory and organisational Health & Safety regulations, reporting any potential risks immediately.
Training & Professional Development
- Maintain all required licences and certifications, including Security Guarding, Door Supervision, and CCTV PSS SIA, ensuring they are always current.
- Complete all mandatory competency and compliance training to the highest standard.
- Engage in continuous professional development to maintain and enhance job knowledge and operational expertise.
- Utilise technology effectively to achieve work objectives and maintain accurate records.
Candidate Profile
- Strong situational awareness, attention to detail, and commitment to compliance and ethical standards.
- Demonstrate that you understand the purpose of your role and be curious on what is happening in the environment you work in.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrate a sense of pride in your appearance.
- Proven experience within the security sector, ideally within corporate or financial services environments.
Current SIA Licence (Security Guarding/Door Supervision), with CCTV PSS preferred.
Benefits
- Virtual GP access and video or telephone consultations.
- Salary Finance scheme: access to 50% of earned pay before payday and competitive loans.
- Flexible benefits platform – Choices – allows customisation of benefits such as dental insurance, dining cards, coffee clubs and technology products.
- Retail and gym discounts via the MiDeals platform.
- Cycle-to-work scheme.
- Life cover: the greater of your equivalent annual salary or £10,000.
- Save-as-you-earn scheme and Mitie Matching Share Plan, including potential free shares.
- Recognition through Mitie Stars, cash prizes and other rewards.
- Professional development resources across a wide selection of learning materials.
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