Overview
We’re looking for leaders at Starbucks. Join us for coffee, stay for community, connections and opportunities. You will help build the brand’s future, delivering commercial results and ensuring outstanding customer experiences while overseeing partner engagement and key performance indicators.
Responsibilities
- Leading shifts with a focus on delivering commercial results and a world‑class customer experience, ensuring every partner is set up for success.
- Taking ownership of KPIs including labour efficiency, waste reduction and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise the customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Qualifications
Previous experience leading a team in a dynamic, fast‑paced, customer‑focused retail or hospitality environment. A growth mindset and appetite for a leadership career. Commercial acumen with the ability to translate metrics into actions while confidently managing people and operational priorities. Willingness to work early mornings, evenings, weekends, nights and/or holidays.
Benefits
- 28 days holiday a year (including bank holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners.
- Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise.
- Discounts with local and national retailers through the Perks at Work platform.
- Life assurance.
- Home Sweet Loan – interest‑free loans repayable over 12 months to help pay your rental deposit.
- A free 24/7 Employee Assistance Programme for you and your family.
- Recognition schemes and monetary awards for long service, excellent customer service and partnership.
- Great long‑term career opportunities in store and support centre.
Process
Application > CV review > first stage interview > second stage interview > offer and onboarding.
EEO Statement
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
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