Assistant Practice Manager

Job Title and Location

Assistant Practice Manager – The Practice St Alban’s, Nottingham.

Salary and Hours

Up to £35,000 per year, 37.5 hours per week.

About Operose Health

Operose Health delivers scalable local primary care services. We focus on improving access, outcomes and patient experience, guided by our core values: Caring, Ambitious, Resourceful, Excellence.

Job Responsibilities

• Support the Practice Manager and ensure smooth running of the practice, developing efficient management systems for IT, HR, finance, and delegating tasks.
• Oversee day‑to‑day operations, ensuring effective processing of administrative work and liaising with reception and administrative team to achieve local and national KPIs.
• Promote staff development, identify training needs, support appraisal system, and lead reception staff appraisals.
• Supervise reception work, coordinate support services for other team members, manage telephone calls, record messages and take corrective action when needed.

Ideal Candidate

• Reception or customer‑care experience required.
• Understanding of health services, passion for improving care.
• Excellent communication, organisational and teamwork skills.
• Ability to maintain confidentiality and data security.
• Flexibility to adapt to changing priorities and work different shifts as required.

Package and Benefits

• Annual salary up to £35,000.
• 27 days annual leave plus bank holidays pro rata.
• Access to bespoke learning management system.
• Opportunities to specialise and develop professionally.
• Car benefit scheme – electric vehicles available.
• Cycle‑to‑work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and wellbeing app.

Qualifications

• Reception/customer‑care experience essential.
• Understanding of health services, passion for improving healthcare.
• Strong communication and organisational skills.
• Teamwork and confidentiality.
• Adaptability and shift flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service will be required.

Salary Discussions

Salary expectations will be discussed at interview stage.

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