Trainee Night Shift IT Operator

Salary: £26,436 – £26,436 per year

Requirements

• GCSEs, A-Levels, or equivalent qualifications.
• Good IT and computer skills.
• Experience working as part of a team.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to follow detailed procedures.
• The ability to remain calm and focused under pressure.
• A flexible approach to work, including providing shift cover when needed.
• Ability to learn new technologies quickly and develop technical knowledge.
• Strong time management and organisational skills.
• Ability to communicate clearly and professionally.
• Ability to listen actively and work collaboratively with colleagues and customers.

Responsibilities

• Monitor servers, networks, applications, and backup systems.
• Identify issues and elevate them in line with established procedures.
• Create detailed support tickets within Jira.
• Perform proactive system checks using industry‑leading monitoring tools.
• Log and manage incidents accurately and efficiently.
• Follow operational procedures and processes to a high standard.
• Carry out tape movements and associated operational tasks.
• Produce and distribute daily operational reports.
• Support customer systems and help ensure they remain available, secure, and performing at their best.
• Gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control‑M, BMC Patrol, Halcyon, and Windows/server environments.

Technologies

• Support
• JIRA
• Windows
• LESS

About this role

We are growing our Operations team and offering a Trainee Night Shift IT Operator role within our IT Operations and Managed Services environment. This is an entry point into technology and operations, where we provide hands‑on experience supporting critical customer systems around the clock. You will join a supportive team, gain exposure to enterprise‑scale systems, and develop transferable skills that can build a strong foundation for a long‑term career in IT Operations, Service Desk, Infrastructure, or Technical Support.

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