Overview
As a skilled and experienced Primary Care Operations Manager, you will lead the day‑to‑day management of the practice, whilst supporting the Practice Manager to deliver services, including the Quality and Outcomes Framework. You will ensure quality of service delivery is maintained and developed in line with annual quality improvement plans, as well as other local and national contractual requirements. The practice has a registered patient list size of approximately 13,000, supported by an extensive team of GPs as well as other clinicians and is open between 08:00 and 18:30, Monday to Friday. City Health Centre Walk‑in Service: You will work closely with the Clinical Services Manager as well as offering day‑to‑day support to the shift lead in monitoring patient flow. You will ensure that the clinical team on duty have all they need to provide an expected high standard of patient care, ensuring resource allocation is proactively managed to achieve outcomes, whilst escalating barriers to achieving KPIs. The service offers healthcare services for both registered and non‑registered patients who are visiting, living or working in the area and patients can access the walk‑in centre seven‑days‑a‑week between 08:00 and 20:00.
Key Responsibilities
As an Operations Manager, you will be an effective communicator with excellent organisational and motivational skills to drive and achieve the best from the team. You will be able to work without direct supervision, prioritise work and solve problems in a variety of situations, linking in with other team members and utilising the resources around you. These roles are high‑profile appointments, and we are looking for excellent candidates with appropriate experience and who can demonstrate they have successfully led teams in a previous role. The successful candidates will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team complement the service we provide in delivering high quality patient care and improving patient outcomes.
About gtd healthcare
gtd healthcare is one of the largest NHS commissioned Primary and Urgent Care providers in North West England. At gtd healthcare, we do things differently. Our not‑for‑profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
- Working for a values‑led organisation
- Real living wage employer
- Supporter of the Greater Manchester Good Employment Charter
- Access to Stream, which provides flexible, on‑demand access to stream your pay during the month
- Salary sacrifice car benefit scheme
- 30 days annual leave, rising to 32 after five years of continuous service
- Flexible pension benefits, including NHS pension scheme
- Flexible working hours and policies
- Family friendly and carer policies
- Opportunities to apply for innovation and quality awards
- Access to gtd healthcare wellbeing initiatives
- Opportunity to become part of an employee‑owned organisation
- gtd healthcare social and fun activities
- Cycle to work scheme
- Eyesight vouchers
- NHS staff discounts, a free Blue Light Card and Health Service Discounts
- Access to an employee assistance programme
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