VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Details
Contract: Full Time, Permanent
Location: MOD West Moors, BH21 6QS (100% Office Based, no hybrid or homebased working)
Working Hours: 37.5 hours per week, Monday to Friday
Salary: £28,000 – £30,000 per annum
Service Coordinator – Role Overview
Are you an organised, proactive professional who enjoys building relationships, coordinating multiple priorities and making things happen? Do you thrive in a busy office environment where no two days are the same? We’re looking for a Service Coordinator to join our team at VIVO Defence Services at MOD West Moors. This is a fantastic opportunity to become part of a close‑knit team supporting the delivery of essential facilities management services across the UK Defence estate.
About the Role
As the site’s dedicated Service Coordinator, you will provide comprehensive administrative and operational support to the Area Manager and Service Managers, helping to keep day‑to‑day operations running efficiently. You will be the only VIVO administrator on site, working as part of a small, supportive three‑person office team where your contribution will have a real impact.
This is a highly visible, front‑facing role that requires excellent organisation and communication skills. You will regularly engage with contractors, clients, supply chain partners, DIO representatives and site visitors, building strong relationships and ensuring a professional service at every stage.
A key part of the role involves supporting the management of reactive and planned maintenance activities, allocating site passes, coordinating access arrangements and assisting with the allocation and successful closure of maintenance tasks through our CAFM system. You will also support the wider Site Delivery Area by providing cover for other administration colleagues during periods of annual leave or absence, although your primary place of work will remain MOD West Moors.
Alongside your operational responsibilities, you will coordinate appointments and meetings, manage visitor access, prepare reports, agendas and meeting minutes, maintain Health & Safety documentation, oversee filing systems, organise office supplies and PPE, manage incoming and outgoing post, and ensure site security and administrative processes are completed accurately and efficiently.
What We’re Looking For
You are an organised, adaptable professional with strong organisational skills and a genuine desire to learn. You should hold an NVQ Level 2 qualification, or have equivalent experience, together with a good working knowledge of Microsoft Office applications. Experience using CAFM systems is desirable and a full UK Driving Licence are essential. Because this role is based within the Defence estate, you will also need to be eligible to obtain Security Check (SC) Clearance.
Previous experience within facilities management, construction, engineering or defence environments would be advantageous, although we are equally interested in individuals with the right attitude, strong organisational skills and a genuine desire to learn.
Legal & Equality
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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