Location: London (Hybrid – 2 days per week in office)
Salary & Benefits: £140,000 + 30% Bonus
We’re partnering with a high-growth, customer-centric digital business undergoing a significant period of transformation to appoint an experienced Head of Machine Learning & AI.
This is a senior leadership opportunity focused on production-grade machine learning systems that directly shape customer experience and commercial performance across one of the UK’s leading digital platforms.
You’ll lead a team responsible for recommendation, ranking, search and personalisation capabilities embedded across key customer journeys, while also shaping the next generation of AI-powered product experiences through LLMs and generative AI.
Working as part of the wider Product & Technology leadership team, you’ll influence product strategy, guide investment decisions and act as the senior authority for Machine Learning & AI across the organisation.
Key Responsibilities
- Define the Machine Learning & AI strategy across the organisation
- Lead production ML systems spanning recommendations, ranking, search and personalisation
- Drive measurable commercial outcomes including customer engagement, conversion and revenue growth
- Shape customer-facing AI capabilities using LLMs, generative AI and intelligent automation
- Set technical direction across modelling, experimentation, evaluation and ML lifecycle management
- Partner closely with Product, Engineering, Data and Platform teams
- Improve scalability, observability and speed-to-production across ML systems
- Lead, mentor and develop a high-performing team of ML engineers and applied scientists
- Act as the senior ML & AI leader across the wider technology organisation
What We’re Looking For
- Proven experience leading Machine Learning, Applied Science or AI Engineering teams
- Strong background delivering production ML systems such as recommendation, ranking, search or personalisation
- Commercial mindset with experience using ML to drive measurable business outcomes
- Ability to influence technical strategy across complex, customer-facing platforms
- Experience with, or strong interest in, LLMs, generative AI and AI-powered digital experiences
- Excellent stakeholder management and communication skills
- Strong cross-functional collaboration across Product, Engineering, Data and Platform teams
Why Join?
- Define the future of AI and Machine Learning within a market-leading digital business
- High visibility across Product, Technology and Executive Leadership
- Ownership of customer-facing AI capabilities at significant scale
- Opportunity to build and deploy modern AI products using the latest technologies
- Lead a high-performing team in a fast-paced, innovation-focused environment
If you’re passionate about building production-scale Machine Learning systems and creating AI-powered experiences that deliver real customer and commercial impact, we’d love to hear from you.
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