Senior Pensions AdministratorAt the heart of every pension scheme are its members. That’s why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We’re now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.The RoleAs a DB Pensions Administrator, you’ll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:
- Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths
- Updating pension administration systems and databases accurately
- Logging, scanning, and managing post and correspondence
- Handling internal and external telephone and written enquiries professionally
- Running automated system calculations and completing manual benefit calculations where required
- Producing customer correspondence to draft or final letter standards using electronic document management systems
- Monitoring procedural developments and supporting the implementation of changes
- Returning original documentation and certificates to members securely
- Amending and, with experience, checking non-financial transactions such as changes of address
- Developing knowledge of assigned clients and their pension schemes
- Supporting project work and wider team initiatives
- Providing informal mentoring and support to junior team members
- Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
- Accurately recording time and meeting utilisation targets
- Contributing to non-client activities such as training, technical committees, and events
About YouEssential experience and skills:
- Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers
- Strong numerical aptitude, demonstrated through work experience or qualifications
- IT-confident, particularly in Microsoft Word, Excel, and Outlook
- Highly organised with excellent planning and prioritisation skills
- Able to manage multiple tasks and meet deadlines
- Accurate, detail-focused, and quality-driven
- Strong written and verbal communication skills
Benefits on offer
- Competitive salary and annual discretionary bonus
- 25 days’ holiday, with buy/sell flexibility
- Pension contribution matching
- Healthcare plans, life assurance, and retailer discounts
- Flexible benefits scheme, employee assistance programme, and digital GP service
- Paid volunteering days and opportunities to take part in community initiatives
- Employee referral bonus for introducing successful candidates
- A supportive environment that encourages learning, development, and career progression
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