Operational Resilience Manager

Operational Resilience Manager

The role reports to the Head of Operational Resilience and focuses on managing the delivery of agreed Operational Resilience activities, supporting the implementation of the Operational Resilience Framework, and coordinating across cross‑functional stakeholders.

Key Responsibilities

• Programme Delivery & Coordination
  • Provide subject matter expertise across the lifecycle of Operational Resilience to internal stakeholders.
  • Manage agreed Operational Resilience workstreams, actions, milestones, dependencies, risks and issues.
  • Maintain delivery plans, action logs, trackers and progress updates for projects, programmes and live events.
  • Support the implementation roadmap for Operational Resilience uplift activity.
  • Identify delivery blockers, ownership gaps or overdue actions and escalates as appropriate.
  • Prepare updates for the Head of Operational Resilience and relevant governance forums.
• Governance & Reporting
  • Support operational resilience governance activity, including meeting preparation, action tracking and follow‑up.
  • Prepare draft agendas, governance packs, progress updates and reporting materials.
  • Coordinate input from business and functional stakeholders for governance meetings.
  • Track decisions, actions, risks and issues arising from governance forums.
  • Support regular reporting on operational resilience activity, progress, risks and improvement actions.
  • Ensure reporting is concise, evidence‑based and focused on progress, risk and areas needing attention.
• Business Continuity Management
  • Coordinate agreed business continuity activity across relevant functions, markets and sites.
  • Review and improve business continuity plans, evidence and testing records.
  • Track business continuity actions, gaps, review dates and improvement activity.
  • Develop and maintain practical templates, guidance and briefing materials.
  • Support the development and maintenance of training and awareness activities relating to business continuity expectations.
  • Prepare and facilitate exercises and other validation activities.
• Critical Business Services (CBS) & Dependency Activity
  • Coordinate action linked to CBS, outcome and dependency mapping, impact assessments and recovery planning.
  • Track actions and information requests relating to CBS and resilience planning.
  • Engage with relevant teams to gather inputs on dependencies, recovery arrangements and resilience gaps.
  • Maintain visibility of CBS‑related actions, owners, due dates and progress.
  • Support development of practical materials connecting CBS activity to resilience planning, crisis response and business continuity.
• Crisis Management Readiness & Exercises
  • Coordinate agreed crisis management readiness activity.
  • Support planning and delivery of crisis management exercises, workshops and training activity.
  • Prepare supporting materials, participant information, exercise records and action trackers.
  • Capture lessons and support follow‑up through to closure.
  • Maintain crisis management documentation, exercise records and supporting materials.
  • Improve crisis management plans, Gold Crisis Support Team materials, playbooks and escalation arrangements.
  • Support live event readiness and response activities, including long‑term thematic task forces.
• Gold Crisis Support Team (CST) Support
  • Develop and maintain Gold CST materials, role descriptions, contact lists, activation materials, operating procedures and supporting documents.
  • Coordinate readiness checks, training records, exercise outputs and improvement actions.
  • Train CST members and support ongoing skills development.
  • Ensure Gold CST materials are maintained in a controlled and accessible document set.
  • Track actions and feedback and escalates gaps where required.
• Training, Awareness & Community Support
  • Maintain Community of Practice and SharePoint materials and content.
  • Coordinate agreed operational resilience training activity.
  • Prepare and maintain training materials, guidance and awareness content.
  • Manage training logistics, attendance records, feedback collection and follow‑up actions.
  • Support operational resilience community of good practice, coordinate community sessions, updates, learning events and knowledge‑sharing activity.
  • Use AI tools, Microsoft Teams, SharePoint and Viva Engage to support engagement and access to materials.
  • Capture themes, feedback and improvement opportunities from training and community activity.
• Assurance & Continuous Improvement
  • Support assurance activity, reviews, validation exercises and corrective action tracking.
  • Maintain visibility of assurance findings, improvement actions, owners, due dates and progress.
  • Coordinate follow‑up with action owners to support closure of agreed actions.
  • Help identify recurring themes, overdue actions or areas requiring additional support.
  • Support continuous improvement of operational resilience tools, templates, reporting and ways of working.
• Data, Documentation & Microsoft Tooling
  • Use Microsoft 365 tools to support delivery management, collaboration, reporting and stakeholder engagement.
  • Maintain effective use of SharePoint, Teams, Planner, Excel, PowerPoint, Forms, Power BI, Copilot and Viva Engage.
  • Support a single source of truth for operational resilience materials.
  • Work with the Analyst to ensure trackers, dashboards, repositories and evidence packs are accurate and current.
  • Use data and reporting to improve visibility of delivery progress, action closure and resilience improvement activity.
• Stakeholder Coordination
  • Maintain effective working relationships across functions, markets, sites and capability owners.
  • Coordinate input from stakeholders across business continuity, crisis management, technology, cyber, QSC, supply chain, procurement and physical security.
  • Act as a practical point of contact for operational resilience delivery activity.
  • Support stakeholders in understanding agreed actions, timelines and evidence requirements.
  • Escalate unresolved issues, delays or delivery risks where required.

Experience & Qualifications

• Experience in operational resilience, business continuity, crisis management, enterprise risk, programme delivery, security, supply chain resilience or a related discipline.
• Relevant qualifications (e.g., BCI, DRI) and familiarity with industry standards (e.g., ISO22301) considered a benefit.
• Proficiency with AI tools.
• Experience managing workstreams, stakeholders, actions, risks, issues and dependencies.
• Programme management skills (e.g., PRINCE2) considered a benefit.
• Experience supporting governance forums, reporting packs and action tracking.
• Excellent technical understanding of business continuity, crisis response, incident management and organisational resilience principles.
• Experience supporting exercises, workshops, training or crisis simulations.
• Experience in preparing risk‑based resilience and response to live incidents.
• Strong working knowledge of Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Planner, Forms and Viva Engage.
• Experience with Power BI or other dashboard/reporting tools beneficial.
• Strong written communication skills and ability to prepare clear updates, summaries and governance materials.
• Confident and experienced in delivering training to practitioners and non‑expert audiences.

Equal Opportunity Statement

Haleon is an equal opportunities employer. We are committed to mobilising our purpose in a way that represents diverse consumers and communities and creating an inclusive culture where different backgrounds and views are valued and respected. All employees are invited to apply, and we provide reasonable adjustments to support applicants throughout the recruitment process.

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